Volunteer Safety Training
Goodwill of Southern Nevada is dedicated to ensuring the safety of our volunteers. Please carefully read the following material and understand that it is also part of your responsibility to be aware of your surroundings and act in a safe and responsible manner at all times.
- Always pick up trash/debris/merchandise from the floor in order to prevent slip and falls. Clean up spills and dropped items immediately. Never leave objects in aisles, keep aisles and doorways clear at all times.Cell phone usage while working is a distraction and is a safety hazard for yourself and those around you. The use of cell phones is ONLY permitted on a manager approved break in a designated break area.We recommend the use of gloves while sorting donated goods. You may ask your supervisor to provide you with gloves.Only use designated step stools when reaching for items, whether reaching overhead or down into a bin.
- Safe Lifting- Do not attempt to carry anything oversized, too heavy or blocking your view. Get help! Below are tips on safe lifting:
- Hold the item close to your body
- Bend your knees and use your leg muscles
- Get a firm grip
- Avoid Twisting
- Do not engage in horse play... Ever!
- Only closed-toed, flat shoes will be permitted.
- If you are working in an environment without climate control, it is important to stay hydrated and wear loose fitting clothing.
- Check with the supervisor at your location to identify first aid kits, fire extinguishers, and designated eyewash stations.
Professionalism and Confidentiality
All Volunteers of Goodwill of Southern Nevada, Inc. are expected to act in a professional manner at all times while representing Goodwill. This includes proper work attire, professionalism, and respect in dealing with other staff, regular workers, clients, and outside agencies. Each Volunteer is responsible for maintaining the confidentiality of information regarding personnel, operational, financial or any other information regarding the operation of Goodwill. This information is not to be discussed with any unauthorized persons currently or previously employed at Goodwill. Any actions made in a non-professional manner are subject to disciplinary action by your immediate Area Supervisor.
Asset Protection Training for Volunteers
As a Volunteer at Goodwill of Southern Nevada, Inc., I understand it is my responsibility to protect the company's assets. I will obey the following rules:
- Do not try on or use merchandise or donations.
- Do not take or eat donated food.
- Do not take anything that does not belong to us.
- Do not place any merchandise in salvage or trash unless specifically instructed by the immediate supervisor. Do not engage in any interaction with salvage buyers.
- I am not allowed to accept tips, gifts or gratuities from customers, donors, or salvage buyers.
- I am not allowed to price items. You may attach pre-made price tags under supervision.
- I will let security and management personnel check and search my bags when entering or exiting the employee entrance. I will cooperate with staff searches of personal bags, locker, car and work area. I must enter and exit through the Team Member Entrance/Main Customer Entrance ONLY. I will verify the approved entrances/exits with the supervisor at my work location.
- No food or drink in work areas (food or drinks are allowed in a break room only).
- Volunteers are not allowed to pull from deliveries, donations, and/or backroom merchandise/donations for their own good, divert merchandise to a specific store location, or conceal or remove merchandise that is not paid for.
- Do not stash, hold or divert merchandise.
- Volunteers of Goodwill of Southern Nevada are not allowed to shop at the same location they are completing their hours. Purchases can only be made BEFORE or AFTER the volunteer shift at a DIFFERENT location. Items without price tags are not sold. Items are never sold in the warehouse. Do not have friends/relatives/customers purchase items for you or save items for others.
- Do not bring anything from home that does not involve work. Some locations have lockers available on a first-come, first-serve basis.
- Violations of Goodwill's policies witnessed by volunteers must be reported to Security at 214-2043. Security will protect the identity and the status of volunteers reporting such issues.
- Violations of Goodwill's Asset Protection policies will be investigated and may lead to termination from Goodwill.
- Volunteers are expected to fully support the mission of Goodwill of Southern Nevada, embrace the core values, and abide by all Goodwill of Southern Nevada Volunteer Guidelines.
- Volunteers must complete necessary paperwork and attend orientation facilitated by the Department of Volunteer Services (DVS) prior to starting their assignment at Goodwill. The DVS will be the custodian of all volunteer records. Community Service Worker (CSW) Time Sheets are stored by the DVS and are only released to the CSW Volunteer before s/he needs to report back to Court. A 48-hour notice must be given to the DVS prior to requesting the CSW Time Sheet.
- Volunteers must be able to get to and from their assignment on their own or have transportation arranged by a referring agency. Volunteers must be able to get to and from their assignment on their own or have transportation arranged by a referring agency. Parking is very limited and NEVER allowed in front of the Goodwill Store or in reserved parking spaces.
- Volunteers must clock in and out using our computer system. This is your responsibility. If you do not clock in and out, your time will not be counted. Upon your ARRIVAL, report to the manager on duty to clock in. Upon your DEPARTURE at the end of your workday, report to the manager on duty to clock out. Do not clock out for breaks. If you believe there was an error clocking in/out, contact the CSW hotline 214-2080 immediately to let us know there was an issue. Be honest and accurate. Dates and hours are sent to caseworkers at the Division of Welfare (usually on Mondays) but Time Sheets may be released Monday through Friday for Court Status Check Dates upon request. A 48-hour notice made by the CSW Volunteer to the DVS is required for this to happen. Make a record of your Court Appointments.
- Volunteers must wear their ID badge in a visible area for identification at ALL TIMES, and must not take their ID badge with them at the end of each work day. You will not be granted access to Goodwill premises without your ID badge.
- Any volunteer working 6 hours is required to take a 30-minute lunch break and may take one (1) 15-minute break at the time approved by Area Supervisor. Any volunteer working 8 hours must take one (1) 30-minute-break and may take two (2) 15-minute breaks, one in the morning and one in the afternoon, all at the time approved by Area Supervisor. The 30-minute break will be automatically deducted from the hours worked. Please follow your area's break schedule as it varies by department. Smoking breaks are NOT separate from regular breaks. Smoking is only permitted outside of the building in the designated smoking areas.
- Volunteers must follow the dress guidelines for their volunteer assignment.
- Shoes must have closed toes and closed heels. No sandals or flip-flops are allowed in Retail Stores and the Distribution Center.
- If applicable, Volunteers must wear personal protective devices and clothing items as related to the specific safety needs of their work environment. Latex gloves are available upon request.
- Sleeveless shirts are not appropriate unless specifically allowed by the immediate supervisor. No tube tops or bare-midriffs are appropriate at any Goodwill work site.
- Volunteers are expected to wear appropriate dress, suits, pants, and dress shorts or shorts (no more than 1-2" above the knee) or skirts (no more than 1" above the knee).
- Caps/hats are not allowed while volunteering with Goodwill.
- Trying on or wearing donated clothing is not allowed.
- Hair should be clean, neatly trimmed and combed or styled. Hair color must be 'natural'; no green, bright neon, purple, blue, and other similar colors can be worn.
- If facial hair is worn, it should be neatly trimmed and kept well groomed.
- Facial jewelry (lip, eyebrow, tongue or nose rings) is not allowed. Earrings are allowed for both men (stud earrings only) and women but large or long dangling earrings are not allowed for appearance and safety reasons.
- Violation of any Goodwill guidelines and policies (i.e., attendance)
- Failure to comply with work rules or failure to follow safety regulations.
- Medical conditions jeopardizing the safety of oneself and others.
- Theft or unauthorized removal of Goodwill's property (ZERO TOLERANCE).
- Use of substances in the workplace such as illegal drugs and alcohol (ZERO TOLERANCE). We reserve the right to dismiss anyone who appears to be under the influence to protect everyone's safety. The referring agency does not require drug test but will be notified of all such instances.
- Abusive/disrespectful behavior dangerous to self and others (ZERO TOLERANCE).
- Possession of dangerous or deadly weapons (ZERO TOLERANCE).
- Notify the Area Supervisor overseeing the particular project that you are involved with. He/she will take the necessary steps to correct the issue/problem or answer any general questions you may have.
- If you need your CSW Time-Sheet or need to discuss your schedule, please call the volunteer voicemail line at 702-214-2080. Your call will be returned within 24 hours. Remember, a 48-hour notice is required for the CSW Time Sheets.
- To do the very best we can to make your volunteer experience productive and rewarding.
- To provide adequate information, training and assistance for each volunteer.
- To ensure diligent supervisory aid to the volunteer and provide feedback on performance.
- To treat the volunteer as an integral member of the Goodwill team, jointly responsible for completion of the Goodwill's mission while upholding our core values.
Volunteer Waiver and Release of Liability
does hereby release and forever discharge Goodwill of Southern Nevada, their Officers, their Directors, Team Members, and assigns from any and all claims, demands, causes of actions, suits, damages, costs, and expenses for any and all personal injuries, loss of profit, pain and suffering, property damage, theft, or other loss arising out of or occurring in connection with volunteer efforts on behalf of Goodwill of Southern Nevada.
GOODWILL'S MISSION STATEMENT
Goodwill of Southern Nevada is a non-profit organization that provides education, employment, and training for people with disabilities and other special needs to maximize the quality of life for each individual served.
VOLUNTEER ELIGIBILITY REQUIREMENTS
Volunteer must be at least 18 years of age to volunteer by him or her self.
We are accepting volunteer between 16 to 18 years old with the following requirements:
- Parental or guardianship consent.
- Volunteer and guardian must complete the registration process together.
- Guardian must come with the underage Volunteer to each appointment.
Court-ordered community service workers must present court-issued time sheet supporting their referral to Goodwill of Southern Nevada at the time of orientation.
Community Work Experience Program (CWEP) volunteers must present their Referral for Service form issued by the Division of Welfare and Supportive Services at the time of orientation.
A valid Photo ID is required at the time of Orientation.
The completion of this application gives permission to Goodwill of Southern Nevada to perform a criminal background check, as necessary. It also serves as a release form to use for photographs, interviews, video and or/sound recordings for public relations purposes.